Easy 30-Day Returns/Exchange
We have a 30 day return policy from date of delivery. There is a 15% restocking fee on all items being returned.
If this is an exchange please place another order at your convenience. Shipping charges are the customer's responsibility. If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge - continental US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with us. Drilling charges are not reimbursable.
Order Cancellation Refund Policy
All credit cards are debited at time of purchase for amount of purchase to ensure validity of credit card. Cancellation will incur a fifteen percent (15%) credit card fee deducted from your refund. This will cover the costs and fees we incur in processing your order. An order is considered placed when you agree to purchase. We are not trying to offend, upset or take advantage of anyone. We are just trying to recoup the fees and costs we are out. If you cancel your order AFTER it has been shipped, the Return Policy Information listed above must be followed.
Claims of a shortage, mis-shipment, or damaged goods must be received within 5 business days of receipt or the goods will be deemed delivered and accepted as of the invoice date.
Refusal Of Package
If you refuse a package without BowlingShoes.com's consent to do so, we reserve the right to charge you any fees that may incur by the shipping company.
Once a bowling ball is drilled, we cannot accept it as a return or an exchange.
If you have purchased bowling shoes and need to try them on for size, please do so on a clean/dry surface. If the shoes are not in New condition, we cannot accept them.
Please keep all original packaging until you are certain that you will not return or exchange the merchandise.
Products returned must be new, unused and in unmarked manufacturers packaging surrounded by a protective outer packaging. Your original order number must be clearly marked on the outer packaging. Please include why the product is being returned.
All items not meeting this criteria will be refused.
175 Commerce Circle Ste. A
Sacramento, CA 95815
- Merchandise must be in New condition along with All the original packaging.
- Merchandise to be returned must be shipped in a protective box "in addition" to the manufacturer's packaging.
- Merchandise and packaging MUST be in New and Resellable condition or it will be rejected.